Medical Answering Services

While you take care of your patient’s most valuable resource – their health – we’ll be doing our part to take care of the health of your practice. Our telephone medical answering service and is completely confidential and secure. Patients calling your office will never know that our live medical call center agents aren’t feet away from you and the rest of your team.

Appletree specializes in providing 24/7 agent support for a wide array of medical services. Appletree's medical answering service is completely confidential and secure. Along with a friendly and professional HIPPA compliant staff, we at Appletree proudly set ourselves apart from other medical answering services with our knowledge of the focus and needs of specific medical fields.

Physicians & Doctors
Appletree Answering Service has highly trained medical call center agents that understand not only the importance of empathy to our customer's callers, but the privacy of our doctors. Our account managers work with your office manager or doctor to establish very detailed on-call routing and scripting for both routine calls and emergency situations. This allows us to be as thorough with your callers as possible, while only interrupting our doctors with truly urgent calls.

Appletree also provides an enhanced virtual receptionist physicians answering service. This more enhanced patient care is extremely customer serviced based, due to the high touch work that is necessary for specialists such as plastic surgeons and dermatologists. Virtual receptionist service allows Appletree's medical call center agents access to schedule appointments for your office through a web-based calendar.

Health Care
Medical emergencies don't wait for office hours and your clients want to be able to reach you when they need out. Our 24/7 medical call center answering service allows you to keep your office hours while being alerted to emergencies as they arise. Appletree live call center agents will screen calls, from medical emergencies to referrals, refills and appointment calls. Non-urgent appoints can be scheduled by Appletree's 24 hour answering service agents while medical emergencies are dispatched immediately to the correct on-call professional. Our doctor's answering services can also act as a buffer between physicians and patients, as well as a unifying force to collect and store information from patients, physicians and hospitals in a central location.

Hospice & Home Healthcare
Home healthcare and hospice centers provide an invaluable service to patients during times of great need. Appletree's 24 hour answering service offers compassionate and understanding message and telephone answering services for home healthcare and hospice care organizations . With years of experience, Appletree call center agents act as a calming and sympathetic voice for patients and family members. Appletree's telephone answering service agents are aware of the diverse needs of hospice and home healthcare services and are attentive to the privacy and sensitivity concerns of patients. With Appletree's 24 hour answering service, nurses, care givers, and administrators will appreciate our professional agents delivering messages quickly and efficiently.

If you are looking for 24/7 medical answering services that are professional, knowledgeable and sensitive to the needs of your patients, Appletree Telephone Answering Service is right for you.

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